customers
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Learning curve: not on the customer’s time
If a company is willing to let employees look incompetent in front of customers, it’s going to lose revenue when they go elsewhere.
Growth Tips: Make six figures in 30 minutes
Spend 90% of the selling time listening, 10% making your pitch.
Growth Tips: Exceeding customers’ expectations
Every customer touch point must make a positive statement.
When the chips are down
What to do when a supplier or customer runs into trouble.
