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Operating in the “new normal’ business environment


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Manufacturers need to be agile. PHOTO: ADOBE STOCK

What manufacturers can do now to maintain continuity

Manufacturers and distributors are operating in intensely pressured times. Canadian Manufacturers & Exporters (CME) economic outlook forecast reveals that manufacturing activity is projected to suffer its biggest decline since 2009 this year, with output falling 13%. There is no doubt that COVID-19 has tested all companies’ contingency and business continuity plans to the fullest, and in some cases resulted in some quick amendments and additions. Some businesses have been mandated to close during lock-downs, while others have had to move quickly, to increase production levels of their current essential lines to answer demand or change their operational output to produce hygiene products, medical devices and PPE-related products.

As COVID-19 lock-downs begin to ease across the globe, manufacturers — who are often the heart of the economy — have come to understand the need to have the flexibility to urgently adjust their operational strategies, increase agility, while maintaining continuity, particularly for procurement and the supply chain.

While you might feel like you are steering into a storm, there are proactive steps that can be taken to ensure you navigate safely through to calmer waters.

Gain greater visibility of your supply chain

Global supply chains have been disrupted due to worldwide lock-downs, and the closing of borders, airports, and ports to anything but essential items has seen procurement teams scrambling for locally-based suppliers to ensure they can fulfil existing orders and continue with new orders. To be more resilient, businesses need to quickly revise their supply-chains and shift from cost optimization to supply security; and at the same time, ensure diversification of distribution, logistics and freight channels.

By implementing a digitally-enabled Enterprise Resource Planning (ERP) system that gives them greater visibility across their supply chain, especially inventory levels at the critical stages, procurement teams can play a significant role in solving supply chain challenges. Focus should be to more accurately calculate demand, post new tenders and RFQs, and ensure that the right levels of inventory and raw materials are ordered and delivered, in the right quantities, and at the right price, while still helping to mitigate risk along the supply chain both now, and into the future.

By creating the much-needed visibility, ERP technology is enabling the application of different procurement practices and policies. It is helping to change the linear supply chain into an expanded network of stakeholders, allowing the procurement team to diversify their procurement mix and supply chains, and reduce their dependence on any single country or supplier. The new supply chain also allows for the addition of critical steps like temporary amendment of planned receiving, and manufacturing process-steps, to include additional quality assurance and safety stock levels.

Localize your supply chain

Reducing costs has long been a primary driver for using international suppliers from markets with lower labour costs.

Onshoring, a recent trend, is the “bringing home” of offshore manufacturing. It may create a stronger localized supply chain but will most likely increase manufacturing costs, and ultimately create higher prices for consumers, but it brings with it a number of material benefits. By re-establishing local manufacturers and bringing these smaller local businesses into your supply chain, you will be helping to bring much needed financial relief to your regional and national economy, increase tax revenues and boost the job market.

This self-reliance will gradually diminish the need to transport goods and materials from overseas, leading to lower carbon emissions thus reducing the carbon footprint.

Use technology to connect the remote workforce

Social distancing has become the new normal, and entire workforces, while having to remain separated, have needed to connect and collaborate remotely.

For those who have already started their digital journey, and who have a digitally-enabled ERP system, this sudden shift brought on by COVID-19 has been easier to respond to, than those who have not. The ERP has allowed improved visibility into stock availability, material requirements, suppliers, and outstanding orders, and spend with existing suppliers. The organization can also see the number of incoming customer orders, gain insights into potential future orders, and see at a glance what their customers’ financial standing is with the business, prior to accepting any new orders. The power of a fully integrated ERP system cannot be under-estimated during troubled times like the present.

Manufacturers who are still reliant on manual processing, data capturing and reporting, are at risk of not being agile enough, of delayed decision-making based on unreliable data, and even the possibility of falling short of compliance requirements. This can be detrimental to the well-being of the business.

Manufacturers can greatly benefit from using technology and ERP to enable their remote workforce by giving them immediate insight into business activities. Accessibility to information is critical for proper decision making in every business no matter the situation. The use of automated business systems supports the efficient management of procurement and sourcing policy changes, improved distribution and lead-time planning, and better decision-making based on relevant, and accurate real-time data.

The way forward

We have all had to accept and adapt to the changes that this new world has brought, and these are just a few steps that can be taken to ensure your business is more agile and resilient to an ever-changing environment. As more businesses reconsider their business model, and the challenges of a new operational environment, the requirement to implement a digitally-optimized ERP system that can facilitate agility and resilience should be high on the management agenda.

For those who have been delaying the transition to digital, the lessons we are learning together around the world are evidence of the clear need for a transition to a digitally smarter business environment.

Paulo de Matos is chief product officer at SYSPRO.  SYSPRO Canada is based in Mississauga, Ont.