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Samsung releases Canada details of Galaxy Note 7 recall

Voluntary exchange for smartphone model following reports of exploding batteries.


Samsung's Galaxy Note 7 smartphone.  Photo: Samsung

Samsung’s Galaxy Note 7 smartphone.
Photo: Samsung

MISSISSAUGA, Ont. — Samsung has released Canadian details for the 10-country recall of 2.5 million Galaxy Note 7 smartphones following reports that some of their batteries have exploded or caught fire.

Samsung Electronics Canada says there has been no confirmed incident in this country, but it’s offering a voluntary exchange program for its Canadian customers.

Samsung’s parent company said last week that it would set up a product exchange after it confirmed 35 cases of Note 7s that exploded or caught fire due to defective batteries from one supplier.

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Owners of the phone in Canada can exchange their Galaxy Note 7 for a new one.

The company says another option is to exchange the phone for a Galaxy S7 or Galaxy S7 Edge through the carrier or retailer that sold the device.

Samsung says Note 7 owners can initiate the exchange by visiting a special-purpose website: CanadaNote7exchange.expertinquiry.com. It also has a toll-free phone number: 1-800-517-3507.

News from © Canadian Press Enterprises Inc. 2016

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