Solving problems: Start with “I don’t know”
It begins the process of finding more information.
Measuring performance for multiple sites, departments or teams
Maintain the focus to keep your strategy alive.
Want the best out of each employee?
Stop trying to fix their failings.
Signs and reminders: Don’t assume they’re read
Use standard work to describe the best way to do a task.
Lead by example: Behaviour equals training
Your teams are watching what you do and say, and learning.
Training for the wrong skill? Be sure about the learning objective
Three questions that focus learning in the right place.
Training to fail: Negative expectations sabotage results
Focus on what the trainee does right, address what needs improving.
Sting brings musical to Oshawa to support GM workers facing closure
The former Police frontman is currently starring in a Toronto musical.
Train problem solvers and help question askers figure it out
How supervisors respond to questions trains team members to find the answers themselves.