Most SMEs don’t budget for mobile devices
But Sage survey reveals they see a positive effect on customer service.
RICHMOND, BC — Mobile technology may be having a positive impact on Canadian businesses, but most of them aren’t budgeting for its cost, according to a Sage North America survey of SMEs.
The Richmond, BC supplier of business management software and services polled more than 1,600 small and medium companies, 73% who report mobile technology is having a positive impact on customer service, but 78% are not budgeting for the cost, preferring to purchase mobile technology as the need arises. Less than 10% of businesses set an annual budget for mobile devices and adjust expenditures as needed.
Canadian businesses, more than their American counterparts, are covering the costs of employees’ mobile devices. Sixty-three per cent supply mobile devices to employees, compared to 54% of US companies, although the number for Canadian firms has declined from 71% in 2013.
• 37% of respondents have a “bring your own device” policy in place, while 39% have not considered this option. Thirteen per cent have considered a BYOD policy but decided against it, and 6% are still considering it.
• 53% personally use a mobile device to access work-related information remotely (when away from the office or their main computer).
• 40% use work-related applications on their mobile device that connect to the cloud.
The survey was conducted between April 18 and May 4. Margin of error for the executive respondents is +/- 5% and among mobile device users +/- 4% with a confidence level of 95%.
The Sage Group plc covers 24 countries in the UK and Ireland, mainland Europe, North America, South Africa, Australia, Asia and Brazil.
Click here for a copy of the study results.