Small businesses get new “hot line” to regulators

Online feedback form will get answers from Ontario ministries within 15 days

OTTAWA — Ontario companies with questions about regulations, red tape and paperwork that affect their businesses can go to a “hotline” for answers that are to come within 15 days.

The online feedback form, developed by the Canadian Federation of Independent Business (CFIB) and the Ministry of Economic Development, Trade and Employment, is now in operation at

“This online tool will give small business a dedicated hot line to speak directly to government about specific red tape examples that are making it difficult for them to run their business,” said CFIB’s Ontario director Plamen Petkov.

Government ministries will have 15 business days to respond to business owners in writing.

The feedback form is one of five measures developed jointly by CFIB and the ministry. Other measures include:

• Reducing the amount of paperwork imposed on small businesses. Ontario’s workers’ compensation board has nearly completed this process.

• Streamlining the government procurement process to give small businesses a fair chance to compete for government contracts.

• Improving the current system of measuring and publicly reporting the regulatory burden; and

• Regularly reviewing specific requirements that are imposed by government.

The Toronto and Ottawa-based CFIB represents small and medium-sized businesses across Canada.